Valtra continuously collects customer feedback by means of Net Promoter Score surveys. NPS surveys are conducted in almost all countries, and the number of countries is constantly being increased. Usually, the buyer of a new tractor gets the opportunity to respond to the first survey a few months after receiving the tractor and again after about a year.
Customer feedback is worth its weight in gold, and we use it to gain information not only about our tractors but also about our dealers and services in general. With the help of feedback, our tractors and services can be developed even further. Of course, it also warms the heart to hear about things that have been successful. At the entire AGCO level, our overall score increased by 10 percent from 2021 to 2022.
The buyer of a new Valtra can respond to the survey either electronically on the internet or on a paper form that can be mailed.
“My expectations were high, and they were met perfectly.”
“Agile, good visibility, strong hydraulics, easy to use and large coupling mass in relation to the tractor’s own weight.”
“The tractor is tailored to my farm like a well-made suit.”
“... the various functions are easy to program, strong rear linkage, easy daily maintenance, pleasant gearbox and reasonable consumption.”
“Great conditions in the cab.”